Privacy Policy

At Namu Inc., we are committed to safeguarding your digital infrastructure, sensitive business information, and personal data. As a technology consulting firm and a Managed Service Provider (MSP), we often access and manage critical systems including, but not limited to, firewalls, servers, endpoint devices, and client credentials. Your trust is fundamental to our service delivery.

 

This Privacy Policy (“Privacy Policy” or “Policy”) explains how Namu Inc. (“Namu”, “we,” “us,” or “our”) collects, uses, discloses, and safeguards information we process while providing our services. It also outlines your rights and choices regarding your data.

Please read this Privacy Policy carefully. By using the Services (as defined below), you acknowledge that you have read, understand, and agree to be legally bound by this Privacy Policy and other policies incorporated herein by reference.

 

Changes to This Policy

This Privacy Policy was last updated on and is effective as of the date shown at the top.

 

Our services and how this Privacy Policy applies

Namu offers technology consulting and Information Technology (“IT”) managed services (collectively “Services”) to businesses and families through its team of technicians and various software systems. We provide essential support such as system design and monitoring, data backup and recovery, business continuity planning, network design and management, cybersecurity services, and Mac/PC repair & installation. Through these services, our customers get the robust IT infrastructure and support they need to power their businesses.

This Privacy Policy applies to our Services, and other interactions you may have with Namu, such as visiting our websites, customer service inquiries, attendance at events, etc. By using our Services or otherwise interacting with Namu you agree to the collection and use of your personal information in accordance with this Privacy Policy. Personal information is any information or data relating to you that may be used to identify you, either directly or indirectly, or to contact you.

When using our Services, you may decide to share your data and any related personal information with a third-party service of your choice (for example, your accountant). Any processing of your information by these third parties is governed by their own privacy policies and terms. We recommend you carefully review their privacy policies and terms, as Namu is not responsible for such third-party services.

Some of the Services are made available to you by our third-party affiliates. Personal information supplied by you through the Services to our third-party affiliates will be governed by the Privacy Policy of the third-party affiliates.

 

What information we collect about you and why

Customers

If you are a Customer using Namu to power your business, we collect and use your personal information to provide you with our Services. We collect the following personal information when you sign up for Namu, when you use our Services, or when you otherwise provide us information. Generally, we need this information for you to be able to use our Services.

 

What we collect	Why we collect it
Information you provide us about you and your business, like your name, company name, email address, and phone number.	To set up your account and provide you with the use of our Services (e.g., to confirm your identity, to contact you about issues with your Services, to invoice you, etc.) To market products or features to you To comply with legal requirements
Information of others that we process at your direction, such as the names and contact information of your clients, employees, etc.	To provide with our Services (for example, to configure user accounts for system monitoring, manage access for network services, or facilitate data backups for your team members, etc.).
Payment and billing information that you provide us, such as your credit or debit card number.	To charge you for our services
Information about how you access our Services and your account, including information about the device and browser you use, your network connection, your IP address, and details including session replay about how you browse our websites and platform.	To provide you use of, and to improve, our Services and other related services (e.g., identifying ways to make our platform easier to use or navigate) To debug, identify and repair errors that may impact intended functionality To detect security incidents and protect against malicious, fraudulent, or illegal activity To personalize the platform for you To advertise and market products or features to you
Customer support information (such as questions and issues) and general feedback that you choose to provide (for example, app reviews).	To provide you with customer support when using our Services To debug, identify and repair errors that may impact intended functionality To share with existing or prospective Customers your experience and feedback in using our Services
Copies of government-issued identification about you or your business that you provide to us	If we need to verify your identity (e.g., to protect you against identity theft or fraud) To verify that we are speaking with you if you contact us To comply with legal requirements

Visitors

We collect the following personal information about you when you visit our website or contact Namu support:

 

What we collect	Why we collect it
Information about you that you provide us about yourself, like your name, address, email address, and phone number.	To communicate with you via email or via chatbot To share information about our Services To advertise and market products or features to you To comply with legal requirements
Information about how you access and our Services, including information about the device and browser you use, your network connection, your IP address, and details including session replay about how you browse through our apps and sites, including search terms you may enter.	To provide you use of, and to improve, our websites and related services (e.g., identifying ways to make our websites easier to use or navigate) To personalize your experience using our websites (e.g., by changing the layout of our webpages) To advertise and market products or features to you
Information you provide us for surveys, contests and events (such as webinars or in-person events), including your contact information, your business name and address, and general information about your organization that you choose to provide, such as annual company revenue, number of employees, and industry.	To register you for the survey, contest, or event, and provide you with the results or contents of the event To advertise and market products or features to you

What Systems and Information We May Access

Namu may require access to a range of client assets in order to properly deliver, manage, and secure IT and business services. These include but are not limited to:

·        Firewalls and Network Security Devices
For configuration, monitoring, access control, and threat prevention

·        Servers (On-Premises and Cloud-Based)
For system administration, software deployment, data backup/recovery, and security patching

·        Endpoint Devices (Desktops, Laptops, Mobile Devices)
For troubleshooting, security monitoring, endpoint detection and response (EDR), and patch management

·        Network Infrastructure Components
Switches, routers, wireless access points, and VPNs for network performance and access security

·        User Accounts and Credentials
Admin and user credentials for cloud services, enterprise platforms, email, and other business systems

·        Cloud Service Platforms
AWS, Microsoft Azure, Google Cloud, Office 365, Google Workspace, and related services

·        Business Applications and Software
CRM, ERP, accounting software, help desk systems, custom SaaS integrations

·        Databases and File Storage Systems
SQL/NoSQL databases, document repositories, and cloud drives

·        Security and Monitoring Systems
SIEM systems, antivirus/antimalware software, endpoint protection platforms, log management tools

·        Email and Communication Systems
For threat filtering, compliance monitoring, and mailbox management

·        Backup and Disaster Recovery Systems
Including local and offsite/cloud-based backup services

·        Configuration and Asset Management Tools
For inventory, change tracking, system health monitoring

·        Compliance and Audit Data
Logs, reports, and other records needed to fulfill regulatory or cybersecurity frameworks (e.g., HIPAA, SOC 2, PCI DSS)

·        Employee or Client Data Provided by You
Including personal information necessary for account setup, service delivery, or system provisioning

 

Your use of others’ personal information

In using our Services, you may provide us with the personal information of others (for example, the names and addresses of your clients or employees). Legally speaking, we are only a “service provider” of such information.

As your service provider, we only process (collect, use, disclose, etc.) such information as directed by you for the exclusive purpose of providing you, our Services. For example, we will never use your customers’ or employees’ information to independently market or advertise to them unless they are also using our Services directly. We also do not and will not “sell” your customers’ information.

You are responsible for the personal information of others that you disclose to us via our Services and for ensuring that your instructions regarding the processing of such information complies with applicable data protection laws.

 

Your rights over your information

Depending on your use of our Services and where you reside, you may have the right to request access to, correct, amend, delete, or object to certain uses of your personal information (for example, by unsubscribing from direct marketing emails).

If you’re in the EU or EEA, you have rights under GDPR to access, correct, delete, or restrict your personal data. You can also object to processing or withdraw consent at any time. To exercise these rights, contact us at help@namu.ai.

Please also note that there is a difference between the information we decide to collect for our own purposes (for example, your account sign-up information) and the information our Customers direct us to store or process via our Services (for example, names of employees or clients). If you are an individual who wishes to exercise your rights over information that one of our Customers may be storing or processing via our Services for their own purposes, you will need to contact the Customer directly. In this scenario, we are only a service provider acting at their direction, and we cannot decide how to process their information.

 

When and why we share your information with others

We restrict access to your information to authorized employees and contractors and only share your personal information with third parties in the following circumstances.

As a Customer, we may share your personal information with the following categories of third parties to provide you with our Services:

·        Other Service Providers, Partners, Contractors or Vendors: for analytics and reporting, marketing and advertising, auditing, communicating with you, managing our customer database, providing you with professional services, managing our recruitment process and conducting background checks.

·        Successor Entities: if we merge with or are acquired by another company, are involved in bankruptcy, or if the ownership or control of all or part of our Services or their assets changes, information about you may be transferred to such entities.

·        Law Enforcement, Government Agencies, and Professional Advisors: to prevent or investigate suspected fraud, threats to physical safety, illegal activity, or violations of a contract or our policies, or to comply with a law or regulation, or if we are otherwise legally required to do so, such as in response to a court order or legal process, or to establish, protect, or exercise our legal rights or to defend against legal claims or demands.

 

Where your data resides and international data transfers

Our Services are managed by Namu’s team across the United States of America (“USA”). We rely on Service Providers, mentioned above, to operate the Services. These service providers are all located in and process your data in the USA. If Customers use our Services from outside the USA, all their data will continue to be stored within the USA as mentioned above.

 

Data retention

Namu is a USA based company, serving US persons and businesses, and as such, we and our third-party affiliates may be subject to various legal compliance and reporting obligations that require us to retain your personal information for a specific period of time which may be beyond the time when you stop using the Services.

 

How we protect your information

We maintain industry standard security safeguards to protect your information and ensure its confidentiality, integrity, and availability. While we do our best to protect your information on our platform, we cannot guarantee absolute security of your personal information. To learn more about our information security measures, please see our Security Practices webpage.

 

How we use cookies and other tracking technologies

We use cookies and similar tracking technologies on our website and when providing our Services. For more information about how we use these technologies, and an explanation of how you can opt out of certain types of cookies, please see our Cookie Policy webpage.

 

Changes to this Privacy Policy

We may make changes to this Privacy Policy at any time to reflect updates to our Services, applicable laws, and other factors. We will notify you as outlined above when we make any material changes, but we encourage you to stay informed by reviewing this policy periodically.

 

How you can reach us

If you would like to ask about, make a request relating to, or complain about how we process your personal information, you can contact us by email at help@namu.ai.

© Namu Inc., 2025